![]() This permission is not required to initiate a remote support session (but may be useful to have if you want to do screen captures). The session will launch on the user's endĪccept the session in the representative portalĬatalina requires BeyondTrust RS to ask permission to record the screen. If the user receives this prompt, have them select "Open": The user then navigates to their download location to run the support session client As in Bomgar 18, sessions are initiated by having the user navigate to and download your session ![]() Most of BeyondTrust RS 19 looks and behaves much the same as Bomgar 18.x. Once the new client is up and running, the new interface will look like this: This will download the new rep console client to your device. Using your MIT Kerberos credentials, log into /login and click on "Download Representative Console" under "My Account".
0 Comments
Leave a Reply. |